The Good, the Bad and the Support

What Does it Take to be Good Support?

There are many differences between a good and a bad support. The supports are vast but the good ones are few.


Mechanical skill is often overlooked when it comes to support.

  • Make the enemy Tracer afraid of you. Bad supports get picked constantly, good supports are able to go toe to toe with Tracer.
  • Don’t let the other support 1v1 the Tracer. Heal the person who can do the most damage to her and stay until she leaves.
  • Abuse sightlines to land shots; such as Zen’s 5 orbs. Bad supports fight super close to the front.
  • Stay back and avoid exposure. Good supports are able to mechanically take on specific heroes and deal damage from range. For example, a good Zen will be able to secure kills at low health and deal lots of shield or hero damage. A good Ana can do lots of hero damage and consistently hit moving targets while in a fight.


Position yourself for maximum effectiveness. This entails healing more than one person with Lucio amp/Moira abilities and getting more than one person in beat drop/trance.

To improve on your positioning, analyze your APM

The Key Question

“Am I being Effective?” PVPTwitch taught me a valuable lesson, as a support, as any role really, “Look for teammates to help, not for enemies to kill.” This little bit of information changed my Overwatch career.

The most important part of positioning is to not die first. Place yourself above your teammates or behind them. Use your teammates as a shield from enemy fire and avoid getting jumped.

Positioning yourself next to another player who can protect you is crucial. This allows the next person to help get a target off of you and prevents you from being pushed by a specific hero. For example as Zen, you would stay close to McCree, Roadhog or Bridgette who can deal with Tracer easily.


Bad supports don’t communicate with their teammates. Good supports communicate what their teammates need to know. Make sure to keep any communication brief and to the point. Professional supports relay needed information accurately in 15 seconds or less. The most important form of communication a support can relay is cooldowns.

Situational awareness and communication can greatly assist your team Being on top of this is what separates the good support from the bad.

Calling Cooldowns

  • “Go in, I will take damage from you.”
  • “Tracer has no recall, we can kill her at back left.”
  • “We can rush them, they have no speed boost.”

Reading the Enemy Team

Pointing out when an enemy is out of position is huge. Calling out enemy positions allows your team to plan for movement. These calls are critical to your team’s success.

Understanding the Plan

Some of the most important calls are the simplest ones. Make sure that everyone knows the plan, even if they don’t follow it.